Refund Policy

Scope

This policy covers two distinct relationships: paid client engagements, and our own products (including the waitlist).

Client Services — Project Milestones

For development projects and technical services, refunds are handled based on project milestones and completion stages. We ensure fair compensation while protecting both client and service provider interests.

• Project cancellation prior to development: 90% refund of initial payment
• Cancellation during initial development phase: Up to 70% refund of remaining milestone payments
• Monthly service subscriptions: Pro-rated refund for unused service period
• Support packages: Refundable within 14 days if unused

Products & Waitlist

Joining the ZenshiLabs product waitlist is free — no payment is taken, so there is nothing to refund. When our products launch with paid plans, refunds will follow each product's own published terms, and subscription products will offer pro-rated or cancel-anytime refunds where applicable.

Refund Process

Getting your refund is straightforward:

• Submit refund request via email with project details
• Receive acknowledgment within 48 hours
• Refund evaluation completed within 5-7 business days
• Approved refunds processed to original payment method

Non-Refundable Items

The following are non-refundable:

• Completed development work and delivered projects
• Custom development time already invested
• Third-party services or licenses purchased
• Setup and configuration fees